Hug Ceramic Night Lamp

Delivery time after shipment (for reference only)
Orders requiring items to be ordered may take 3-5 business days to ship. Delivery times will vary depending on location (see below)

Standard logistics time (free)
United States (7-15 business days)
Canada (7-21 business days)
International (7-21 business days)

Expedited logistics time (paid)
United States (5-12 business days)
Canada (5-15 business days)
International (5-15 business days)

Where can we ship?

We can ship worldwide (except APO/FPO/DPO addresses)

When do we ship?

After receiving your order, we need 2-4 working days to prepare your order.

Our shipping time?

Normally, It take about 1-3 weeks shipping time, but due to Covid-19, this may be a little delayed.

The desired product is sold out, when will it be in stock?

Under normal circumstances, we will replenish the inventory from time to time, but we will not replenish the products that have been removed from the shelves.

How can I track my order?

When your order is shipped, our system will automatically send an email with a tracking number to the email address you filled in when purchasing, and you can use the tracking number to check the logistics status of the package.

Can the delivery address be changed after placing an order?

When the order has not been shipped, you can contact us at moreushop@outlook.com to change the address, and if the order has been shipped, we are sorry that we cannot change the address for you, it is recommended that you confirm your delivery address when placing the order.

Can I cancel my order if I don't want it?

For orders that have already been shipped, we cannot cancel the order for you, if you need to cancel the order, please contact moreushop@outlook.com within 24 hours of placing the order, otherwise our return process will apply.

Received a damaged package?

Under the long-term transportation of the package, it will inevitably cause problems such as package damage and product damage. We are sorry for the inconvenience caused to you, please don't worry, after receiving the damaged package, you can contact us by e-mail at the first time, provide us with pictures of the damaged package, and we will solve this problem for you.

We are committed to providing quality service to every customer, if you encounter problems during the purchase, please feel free to contact us, we will provide you with the best solution