For orders that have already been shipped, we cannot cancel the order for you, if you need to cancel the order, please contact email@example.com within 24 hours of placing the order, otherwise our return process will apply.
ABOUT RETURNWithin 30 days from receipt of the order. For all unused items in their original packaging, customers have the right to request a return from us.
For non-quality problems, If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason, when a return is required for the following reasons, the return shipping fee shall be borne by the customer.
The package is returned for personal reasons, including but not limited , Don't liking the product Repeated purchases/wrong purchase/not needed after purchase/not as expected/inappropriate size, color, etc.
We try our best to show you the color of the product itself. but it is inevitable that the display of the product under different monitors will have a little color difference, and this is not a quality problem of the product, and we also provide the detailed information and size of the product for your reference, so we recommend you to check the product details and make sure the product is what you want before payment.
The package is not delivered in time due to external factors (such as logistics/holidays) to request a refund
Usually, the shipping time of the package takes 1-3 weeks, but due to some uncontrollable factors such as holidays/flight tension, the package may not be delivered within the estimated time, but we will try our best to urge the logistics company to transport the package, so we recommend that if you have a request for the delivery time of the package, please contact firstname.lastname@example.org and we will answer it for you.
The package is returned due to incorrect address/unable to contact the recipient, etc.
Usually, if the package fails to be delivered, it will be returned to the warehouse of the logistics company. If you request a refund, you need to return the package according to our return process after signing for the package, but the return fee is not free.
We thank you for understanding that returns in the above cases are not free, and we are fully committed to providing the best products for every customer, but due to the inevitable production traces in the production process of products, such as thread/pattern uneven/incomplete, etc. left when the product is finished, but this is normal rather than a quality issue.
What we have to explain is that due to product attributes, customized products cannot accept return and exchange requirements, Also unfortunately, for non-customized products, we are currently unable to accept exchange requests, if you are not completely satisfied with your purchase and would like to purchase a different product, please return the item you are not satisfied with and reorder the item you want purchased commodity
HOW TO RETURN
Please do not return your product directly to us until you have contacted our customer service team as this will affect the processing time of your return or exchange request.
- Contact us at email@example.com to start returning. Comes with your order number, the name and quantity of the returned item, a picture of the package (whole package).
- If your return is accepted, we will send you instructions on how and where to send the package.
- We will process your refund within 7 days of receiving your package, and the refund will be issued to the same payment method as your original order.
LATE OR MISSING REFUNDSIf you haven’t received a refund after a few days, please contact your credit card company because it may take some time before your refund is officially posted. If you’ve done all these steps and still haven’t received the refund. Please contact firstname.lastname@example.org
Please note: If you have any questions about the order or want to make a return request, you should contact us within 30 days from the date of receipt of the logistics display. After 30 days, We will not be able to process your order, hope you can understand.